At New Bakery, we strive to ensure that every customer is satisfied with their purchase. If you’re not fully satisfied with your order, please review our refund and returns policy below.
musbet1. Refunds
mostbetWe offer refunds on eligible products under the following conditions:
- Refunds can be requested within 14 days of receiving your product.
- To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.
- Refunds do not apply to perishable or custom-made products, as these items are specifically crafted for freshness and tailored to individual orders.
To request a refund, please contact our customer support team with your order number and reason for the request. Once we receive and inspect the returned product, we’ll notify you regarding the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original payment method within 7–10 business days.
2. Returns
If you would like to return a product, please note the following guidelines:
- Returns must be initiated within 14 days of receiving the item.
- Returned items should be in their original, unopened packaging.
- Perishable items, custom orders, and digital products are not eligible for returns due to their nature.
Return shipping costs are the responsibility of the customer unless the item is faulty or was sent incorrectly. Once we receive the returned item, we will process your return and notify you of any updates.
3. Exchanges
Exchanges are only available for items that are defective or damaged. If you received a defective or damaged product, please reach out to us within 7 days of delivery. We will promptly work with you to arrange a replacement or issue a credit, if applicable.
4. Exceptions
Certain items, including perishable goods (like bakery products), cannot be returned or refunded. Please check product descriptions and details carefully before completing your purchase. We are committed to transparency and aim to provide full descriptions of each item to avoid any confusion.
If you have questions or need assistance with our Refund and Returns Policy, don’t hesitate to contact our support team. We’re here to help!